1. Our Policy

At Amore, we want customers to have a positive shopping experience. This policy explains how to request returns, exchanges, and refunds for eligible purchases made through our website.

2. Return Eligibility

Products may be eligible for return if they meet the conditions displayed at the time of purchase and the requirements of applicable law.

To qualify for a return, products may need to be:

• Unused and unworn.
• In their original packaging, with tags attached where applicable.
• Accompanied by proof of purchase.

Some products, including intimate apparel, may be subject to hygiene-related restrictions. Any non-returnable items or exceptions will be disclosed before purchase and applied in accordance with applicable law.

3. How to Request a Return

To request a return:

• Contact our support team using the email listed on our website.
• Provide your order number and the reason for your request.
• Include photographs if the product arrived damaged, defective, or incorrect.
• Follow the return instructions provided by our support team or the relevant seller.

Please do not ship products back before receiving return instructions.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and supporting photographs.

We will review the issue and explain the available resolution, which may include a replacement, refund, or other remedy required by applicable law.

5. Refund Processing

Once an eligible return is received and reviewed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Any applicable statutory refund deadlines will take precedence over the general processing guidance in this policy.

6. Shipping Costs

Return shipping costs and responsibility for shipping charges will depend on the reason for the return, the terms displayed at checkout, and applicable law.

Customers will not be charged return costs where prohibited by law or where the applicable policy requires the seller to cover them.

7. Cancellations

Order cancellation requests should be submitted as soon as possible. Cancellation may not be possible after an order has been processed or shipped, subject to applicable consumer rights.

8. Contact Us

For return, refund, or exchange requests, contact: